Problems solved, properly.
Real work, described by the problem rather than the client. Names and identifying detail are left out as a matter of course.
Multi-company group · 1,100 users
Three phone systems merged into one cloud platform
Three companies, three legacy voice systems, one migration onto a single hybrid UCaaS and CCaaS platform.
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Security incident response
Zero-trust rebuild after a suspected data theft
An incident exposed over-permissive access. The response rebuilt identity and device control from the ground up.
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Cost reduction
Replacing Salesforce with an in-house CRM module
A £56,000 annual licence, replaced by functionality built into a platform the business already owned.
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Networking · 3 sites
Network rebuild onto a single managed platform
Three sites, three vendors, no monitoring. Consolidated onto one Cisco Meraki environment.
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Cloud migration
Off legacy on-premise, onto Entra ID and Intune
Ageing Active Directory and legacy device management, replaced with a cloud-native, reportable estate.
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Acquisition integration
Merging an acquired company into the group estate
A sister company arrived with its own dated IT estate. It needed absorbing without disrupting either business.
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Compliance
Cyber Essentials certification and the policies behind it
Certification achieved, backed by governance the business could actually maintain afterwards.
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Service management · ITIL
Bringing a helpdesk up to ITIL standard
A reactive service desk matured into a measurable one, and IT work brought back in-house from an MSP.
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